In this age of technology, alarms are everywhere. As you go about your day, it’s common to hear car alarms sounding, house alarms wailing, and horns honking. Over time, we’ve learned to drown a lot of it out. Since alarms are so common that people have almost been conditioned to disregard them, security alarm monitoring is more important than ever.
While having an alarm system is useful, if the only response to a fire or burglary is passersby glancing over, shrugging, and walking past, the alarm system only fulfills a small portion of its purpose.
Security Alarm Monitoring for All Types of Emergencies
Mistakenly, many people believe that monitored security systems only protect against burglaries, sending the police when a break-in occurs. In fact, a professionally-installed and monitored security system can keep your family safe in a wide variety of emergencies.
Whether it senses the smoke from a fire or a buildup of carbon monoxide, when a security system is monitored, it will do more than simply create noise. It will send the appropriate police, fire, or medical personnel to your residence to put out a blaze, get people out of the house, or render aid to anyone who is ill or incapacitated.
Call Center Professionals: An Important Part of the Puzzle
Because they’re the communicators between you and emergency personnel, it’s important to have well-trained, professional security experts working at your security alarm monitoring center. This is why ProTech Security is proud to have partnered with Rapid Response Monitoring for central station monitoring services.
Imagine one of the two following scenarios: your burglar alarm has been set off while you’re upstairs asleep or one of your glass break sensors has been activated while you’re at work during the day. Whether you’re at home and communicating with central station personnel or receive a call from them to notify you of an alarm while you’re away, you need them to be calm, professional, quickly responsive, and able to make a good decision on when to send a police, fire, or medical team.
Central Station Monitoring Center: Decades of Service
ProTech Security chose to partner with Rapid Response Monitoring based on one primary factor – our personal commitment to provide first-rate quality service and protection. Our central station monitoring center is one of the most technologically advanced, having redundant communications centers on both sides of the country. The facility is Underwriters Laboratories (UL) listed, Factory Mutual approved, and a Security Industry Association certified facility. That means that your protection meets strict standards set by governing agencies in areas such as response time, staffing and training, automated record keeping, and computerized alarm response procedures. Decades of service and experience set our call center response team apart from the rest.
Every aspect of our central station is designed to provide uninterrupted monitoring by a team with the experience to offer the assistance you need when every second counts. ProTech Security provides 24-hour monitoring, 365 days a year. It ensures that there is never a moment of interruption in power and service by using multiple network providers, multiple dual generators, and multiple dual interruptible power supply units.
In addition to this, ProTech Security’s monitoring center utilizes the latest in technology to assist home security customers when an alarm sounds or an emergency happens. Two-way audio allows easy and seamless communication between the home and call center personnel. Access to live video feeds gives call center technicians a firsthand view of the ongoing situation in or around the house, while GPS allows for the quick and accurate dispatch of rescue teams to the correct location.
Most importantly, ProTech Security’s monitoring center relies on its highly-trained staff to provide service that’s a cut above the rest. Each call center technician becomes CS-certified following a six-week training program. The call center team are more than just employees; they are certified professionals tasked with the protection of life and property. Have a false alarm? Don’t worry! Simply call the central station monitoring center at 800-340-1024 or 888-584-9337 and they will handle it.
At ProTech Security, we have a strong history of experience, innovation, and customer service. The ProTech Security Advantage is more than 30 years of service in Northeast Ohio and a strong commitment to providing quality, cost-effective protection for homes, businesses, educational institutions and government facilities. To see what ProTech Security can do for you, contact us today.