ProTech Security commonly receives the below questions. To provide our customers with capabilities to troubleshoot common, basic issues on their own, we’ve provided answers to these frequent questions.
ProTech Security recommends that problems with security systems be reported to our Service department so that a properly trained service technician can be dispatched to resolve the issues and ensure our customers continue to receive high-quality security and monitoring services that ProTech Security strives to deliver.
NOTE – these questions and answers are written as they relate to DMP systems ONLY. Other systems have many of the same problems, with similar solutions, but specifics will vary per the manufacturer.
SAFETY DISCLAIMER: Always refer to your user manual before attempting any troubleshooting efforts.
