The keypads communicate to the main control panel like a computer network. If that communication gets interrupted or distorted from a power surge, power outage, interference from other electrical equipment, etc., the keypad may become unresponsive and need restarted. Follow these steps to restart:
- Most keypads have slots on the bottom where you can insert a flat blade screwdriver and gently twist to release the keypad from its base
- Unplug the wiring harness from the keypad. Be sure not to let the wires go and get lost in the wall.
- Leave the keypad powered down for a minimum of 30 seconds
- Plug the wiring harness back in and remount the keypad
If the keypad is still unresponsive, either:
- the main control panel needs rebooted
- there is a wiring problem, or;
- there is a problem with the keypad.
Call ProTech Security to get this problem serviced.
